RETURNS & EXCHANGES

If you are not 100% satisfied with your purchase, you can return the product within 14days of purchase to exchange the product for another one, be it similar or not. Any product you return must be unused & in the same condition you received it and in the original packaging.

 

Only items purchased on the Splash Shop website can be returned for exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, the Splash Shop will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

The Splash Shop will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered online contact the Splash Shop immediately to discuss replacement of goods.

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

 

SHIPPING

Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

DELIVERY LOCATIONS

The Splash Shop offers deliver Australia wide.

 

All deliveries are made via Australia Post and you will be provided with a tracking number, your order can be delivered to PO Boxes. 

Due to the COVID-19 pandemic, postage unfortunately is out of our hands, however we will assist as much as we can.

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  • Swimming Exercise Activity

  • Apparel clothing leisurewear swimwear

  • pool beach running surfing

  • goggles wetsuits

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